Frustrating experience

[Jeffm312]

Edit: G4C exchanged the defective unit with a brand new one and made things right.

[redflagmat]

If you paid by CC there’s a simple solution.

[wedge308]

That's pretty ####ty. If you haven't left the store it should be their issue in my opinion. Or maybe they need a liability line, lol.

https://m.youtube.com/watch?v=sgeZdB-hHKE

[scianna54]

While in store isn't it normal to check the product first? Did you scratch the battery cover?

[Jeffm312]

I checked before leaving, but couldn’t really #### with it until I paid. Had an email chain with the distributor requesting an RMA number before even leaving the store. Hopefully Trijicon makes it right..

[padawan]

So, you paid for an item.....that didn't work out of the box and the store employee's noticed this and even tried different batteries, then expected you to leave the store with the defective item, while keeping your 1000 bucks ?? does that about sum it up ??

That would be about a 5 alarm fire, Markham Fire would be responding to.......

[Jeffm312]

So, you paid for an item.....that didn't work out of the box and the store employee's noticed this and even tried different batteries, then expected you to leave the store with the defective item, while keeping your 1000 bucks ?? does that about sum it up ??

That would be about a 5 alarm fire, Markham Fire would be responding to.......

Yup, that’s exactly what happened. I scratched the battery cap, sure if that’s their reason they won’t take it back. But that’s a non serialized part that could easily be swapped with the display unit where I keep the scratched cap. But no. They won’t deal with the RMA as a store.

[bcbravo2zero]

Hmmm, this sounds odd...
Any item sold by a retailer must be fit for the purpose for which it was intended. A retail business simply cannot sell you an item that doesn't work as it is supposed to and then say, "not our problem".
It is fairly straightforward: you bargained and paid for a functioning sight. It doesn't function out of the box. They must either give you a functioning one or give you your money back.
I've had retailers try this sh*t out on my a couple of times. It has never succeeded...

Credit card company or small claims.

[btabin]

If it happened the way you described, that is complete and total bullsh*t on their end; it's tantamount to theft. I would be absolutely livid. If I were in your shoes, I'd either be leaving the store with a working red dot, my money back or in handcuffs. Ain't no way I'm just gonna bend over and take that crap.

[partial]

So you bought a non functioning item, paid for it and left the store with it?

Where is the problem?